Refund policy

Return & Refund Policy

At Novaaric, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Eligibility

Items may be returned within 10 days of delivery.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Include all original packaging, tags, and accessories.
Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale or clearance.
Gift cards.
Products that have been worn, damaged, or altered after delivery.

Return Process

To initiate a return, please contact our support team at help@novaaric.shop and provide your order number along with the reason for your return request.

Once your return is approved, you will receive instructions regarding the return process.

Refunds

After the returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photos of the item and your order details so we can resolve the issue promptly.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the standard return process.