FAQs

How can I place an order?

Simply browse our collection, select your preferred style and size, add the item to your cart, and proceed to checkout.

What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment methods available at checkout.

How long does shipping take?

Domestic orders are typically delivered within 7–10 business days. International orders are usually delivered within 11–15 business days.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping availability and rates are calculated during checkout.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.

Can I cancel or modify my order?

If your order has not yet been processed, please contact us as soon as possible at help@novaaric.shop. We will do our best to accommodate your request.

What should I do if I receive a damaged or incorrect item?

Please contact our support team within 48 hours of receiving your order. Include your order number and photos of the item so we can assist you promptly.

What is your return policy?

We accept returns in accordance with our Return and Refund Policy. Please review our policy page for complete details and eligibility requirements.

How do I choose the correct shoe size?

We recommend referring to the size guide available on our product pages before placing an order. If you need additional assistance, feel free to contact us.